If a guest determines that their bags have been damaged or lost during the
distribution process, they must complete a claim form with one of the
embarkation representatives. If a guest discovers the problem on board, they
must complete a claim form at the Purser's Office.
If the guest discovers after returning home that they have mistakenly claimed
someone else's luggage or that their luggage is damaged, they must contact
Carnival's Guest Relations Department which is open six days a week Monday
through Saturday.
Monday - Friday 8am - 5:30pm
Saturday 9am - 5:30pm
(800) 929-6400 or (305) 599-2600.
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